Certificates + Awards

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“Naturfreundehaus”

Our Kossätenhof is affiliated to the association Naturfreunde Germany e.V. (Nature Lovers) whose affiliated houses (“Naturfreundehaus”) offer shelter and vacation homes for outdoor enthusiasts, active families, hikers and explorers. All according to the motto: Get out of town and into nature! The sustainable use of resources and the careful use of nature is, among other things, part of the mission statement of the affiliated houses of the Naturfreunde. In relation to energy use, we try to use as much renewable energy sources as possible and save as much water and electricity as possible based on state of the art technologies. We do not discharge raw sewage into nature. Hence, the comforts we provide are guaranteed to be environmentally compatible. We are mindful of utilizing regional building materials and applying a regionally appropriate architectural style. In regards to the interior construction, we aim for a friendly, open and functional design of the rooms. Our dietary plan follows the guidelines of healthy nutrition and the general principles of sustainability. We do not use disposable packaging or packaged small portions and we prefer products from the region, which promote the local economy. We aim to make the region’s nature and culture accessible to you by informing you about relevant excursion options, routes and trails. Members of the association Naturfreunde Deutschland e. V. are entitled to a discount for overnight stays.

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4-Star Vacation in the Countryside

The star classification system of the DTV (German Tourist Association) gives you an indication on the standard of your accommodation based on independent tests according to specific categories. Thanks to their rating system, you know already before your arrival what to expect at your holiday accommodation. It is meant to serve as a promise of quality for the guest. The accommodation receives one to five stars depending on the facilities and services, thus the DTV stars function as a voluntary quality control. The apartments are rated in the categories cleanliness, facilities and quality. Each accommodation is revisited every three years by a panel of experts and each category is reviewed and updated. Thus, it is guaranteed that the apartments meet changing needs and requirements. We are also awarded as ‘Erlebnishof’ (adventure farm) by Landsichten. On www.sterneferien.de you will find certified accommodations in Germany and you can evaluate your booked accommodation online or recommend them through various social media channels to family, friends and acquaintances!

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Bett + Bike

We meet the ADFC (General German Bicycle Club) quality criteria for bicycle-friendly accommodation. This means that we are particularly well adjusted to the specific needs and requirements of touring cyclists. With us, you and your bike gear are in good hands. Standards include, among others:

  • Cyclists can stay with us for just one night.
  • We have a room at ground level to store your bikes overnight.
  • You can dry your clothes and equipment with us.
  • You will receive a healthy, vitamin-packed breakfast.
  • We have regional cycle route maps, as well as train, bus and ship timetables.
  • We provide a bicycle repair kit for simple repairs.
  • We provide information about the closest bicycle repair shop.
  • We offer good quality bicycles for rental.
  • There is a guestbook.

 

Bett + Kanu

The seal of quality “Bett+Kanu” certifies accommodations meeting the demands and requests of canoeists. Based on certain criteria, accommodations along the Ruppiner Seenland canoe routes were tested in order to facilitate your search for a suitable accommodation. We meet the set standards for canoe tourism and are located on one of the most popular canoe tours from the brochure ‘Wassersportrevier Oder Havel’.

 

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Nomination for the 2012 Tourism Award

In February 2013, we were nominated for the Brandenburg Tourism Award 2012 by a jury of independent tourism experts and representatives of the media. This award is an initiative of the Ministry of Economy and Energy of the State of Brandenburg in cooperation with TMB Tourismus-Marketing Brandenburg GmbH. The award honors tourist offers that reflect the Brandenburg region in the most convincing way as a brand. Our team was invited to a joint reception at the Representation of the State of Brandenburg in Berlin by the Minister of Economy and European Affairs of the State of Brandenburg, Ralf Christian, on the occasion of the International Tourism Convention. The jury was particularly impressed by:

  • excellently detecting and implementing tourist trends while following strict quality management at the same time
  • exemplary product development of original offers in rural areas
  • meaningful networking with local and regional partners in order to extend the offer
  • ecological orientation and matching product development with a good diversification

Service Quality

This quality label for Brandenburg tourism („Qualitäts-Gütesiegel für den Brandenburgischen Tourismus“) was introduced in 2002 by the Tourism Academy of Brandenburg. In 2009, the label “ServiceQualität Brandenburg” was replaced by the nationwide “ServiceQualität Germany” quality seal. The seal aims to raise quality awareness in tourist businesses as well as the allover service quality standards in the holiday destination Brandenburg. Due to taking part in the training as a quality coach, Susanne Behm has obtained this award for the Kossätenhof already in 2003, shortly after the introduction of the seal. The training included:

  • Basic principles of quality management
  • Basic principles and requirements for the award of the quality label level I
  • Methods and means to improve the service quality in tourist businesses
  • Usage of specific tools (service chains, quality profile, complaint management, action plan) for obtaining the quality label level I

The certification is valid for 3 years and must then be renewed. Currently, our employee Christine Jantzen takes part in the training to become a quality coach.

 

Honorary Certificate of the IHK Potsdam

In June 2011, Susanne Behm received gratitude and appreciation for 10 years of successful, entrepreneurial activities benefiting the economy in the IHK district Potsdam as well as the region of Brandenburg with a honorary certificate handed over by the Chamber of Industry and Commerce Potsdam.

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